1. What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find it in the email? Click here to check the status of your order.
COVID-19 and holiday seasons potential delivery delay: our warehouse and shipping carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

2. My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Customer can only use one discount code at a time. Some of the discount codes are apply to regular price products. 

3. Where is Mute by JL based?

San Francisco. All of our shipments are shipped out from San Francisce, CA.

4. Where is the Mute by JL shop?

2764 Octavia St, San francisco CA94123

Monday - Friday: By Appointment Only

Saturday: 11am to 7pm

Make you appointment by using our chat window.

5. Can you ship internationally or process international credit cards?

Yes! We offer international shipping and accept Master and Visa cards issued by County outside of the US.